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Big News for ICS Partners!

Bill Malchisky  September 17 2014 09:43:00 PM
After three years of working with IBM, I am proud to make the first public announcement of the beta milestone of a new IBM community feedback continuity tool entitled, Voice of the Partner. ICS is behind this at the highest levels and there is a strong desire within IBM to make this a success.

Imagine that as a partner you have a tool where you can input ideas and concerns to IBM and receive a response in a meaningful way, that also ensures continuity of feedback throughout the issue's life span. This tool will be a handshake if you will, from the partner community to IBM on pressing matters where other partners can contribute, join the conversation on relevant issues to them, share their concerns and be part of the process.

The goal of Voice of the Partner is to strengthen the relationship between IBM and its valued partners.

I have been working with IBM executives to create this bi-directional communication tool through which partners input concerning matters and then receive a response through a visible dashboard including a resolution timetable, issue owner, and item status with details -- updated quarterly. Each item of course contains a link to the underlying forum details to provide context and continuity.


Timeline

We are live in Greenhouse -- ready for the beta
Image:Big News for ICS Partners!

Beta 1: 19 September -- six week duration; small participation already filled; finalize dashboard, review workflow
Beta 2:  3 November -- six week duration; direct input from expanded participants, logistics review, debugging; (Still finalizing this list--if your company is interested in filling a slot, contact me)
Launch: 15 December -- go live date for the entire partner community

I want to thank IBM for working with me to help ensure this tool became a reality. Please comment below with any questions you might have.
Comments

1Lars Berntrop-Bos  9/18/14 2:05:14 AM  Big News for ICS Partners!

Cool! Where in Greenhouse can I find it?

2Stuart McIntyre  9/18/14 2:16:14 AM  Big News for ICS Partners!

Here you go, Lars...

3Keith Brooks  9/18/14 3:21:53 AM  Big News for ICS Partners!

Well done Bill! This should be interesting.

4David leedy  9/18/14 3:38:29 AM  Big News for ICS Partners!

Is this just for Business Partners? What about customers or even IBM Champions?

5Howard Greenberg  9/18/14 7:22:38 AM  Big News for ICS Partners!

Hi Bill, we would like to participate when you go to the next phase.

Howard

6Bill Malchisky  9/18/14 7:59:10 AM  Big News for ICS Partners!

@David - this is for partners to keep the communication focused (compromise).

As a customer, contact one of the partners to whom you work and they can submit happily for you, which will give it emphasis.

If you do not have a partner, or the partner is unclear or unwilling, contact me and I will submit something for you.

7David Hablewitz  9/18/14 9:22:03 AM  Big News for ICS Partners!

Thanks Bill. So would this be yet another place to post enhancement ideas or is this just focused on all the other ideas related to our BP relations with IBM?

8Bill Malchisky  9/18/14 10:14:20 AM  Big News for ICS Partners!

@4 Howard - I've added your company to the Group B list.

@7 - This is not for enhancement requests or newly entered PMRs. Think more strategic initiatives, what is working, what is not.

9Ray Bilyk  9/18/14 11:21:30 AM  Big News for ICS Partners!

Congratulations Bill and IBM for working so hard on this. Although I no longer work for a Partner, I recall many of the pain points. (I still have some of the scars to prove it.) I'm excited to see this line of communication between IBM and the Partners!

Cheers to you, sir!!!

10Fredrik Norling   9/18/14 11:56:54 AM  Big News for ICS Partners!

We would like to participate if you want any european business partners Bill.

11Bill Malchisky  9/18/14 1:42:07 PM  Big News for ICS Partners!

@10 -- Frederik kindly send me an e-mail so I can get you on the list. bill<at>billmal<dot>com We are very full, but I want to ensure consideration. Thank you, sir.

12Bill Malchisky  9/19/14 12:00:42 AM  Quick Update

@1, @2 - I removed the URL in Stuart's helpful comment. He did nothing wrong; as the URL no longer works the same way, I want to avoid people clicking it and then getting frustrated.

Thank you for the interest and support, everyone. I appreciate it. :)

13Gayathri Viswanathan  9/19/14 4:40:39 AM  Big News for ICS Partners!

Great News. It would be good if you can add us to be part of the next phase.

14Soumitra Limaye  9/22/14 11:13:11 PM  Big News for ICS Partners!

This is great! I'm sure this would ensure a lot of traction from our partners. Very helpful surely for the ecosystem.

15Eddie Prentice  10/2/14 2:23:14 AM  Big News for ICS Partners!

Excellent news and much needed.

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