Big News for ICS Partners!
Bill Malchisky September 17 2014 09:43:00 PM
After three years of working with IBM, I am proud to make the first public announcement of the beta milestone of a new IBM community feedback continuity tool entitled, Voice of the Partner. ICS is behind this at the highest levels and there is a strong desire within IBM to make this a success.Imagine that as a partner you have a tool where you can input ideas and concerns to IBM and receive a response in a meaningful way, that also ensures continuity of feedback throughout the issue's life span. This tool will be a handshake if you will, from the partner community to IBM on pressing matters where other partners can contribute, join the conversation on relevant issues to them, share their concerns and be part of the process.
The goal of Voice of the Partner is to strengthen the relationship between IBM and its valued partners.
I have been working with IBM executives to create this bi-directional communication tool through which partners input concerning matters and then receive a response through a visible dashboard including a resolution timetable, issue owner, and item status with details -- updated quarterly. Each item of course contains a link to the underlying forum details to provide context and continuity.
Timeline
We are live in Greenhouse -- ready for the beta
Beta 1: 19 September -- six week duration; small participation already filled; finalize dashboard, review workflow
Beta 2: 3 November -- six week duration; direct input from expanded participants, logistics review, debugging; (Still finalizing this list--if your company is interested in filling a slot, contact me)
Launch: 15 December -- go live date for the entire partner community
I want to thank IBM for working with me to help ensure this tool became a reality. Please comment below with any questions you might have.
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